Question 1

How do I access my tickets?

Accepted Answer

After purchasing tickets, you can access them in your account under 'My Tickets'. Each ticket includes a QR code that will be scanned at the event entrance. You can also access your tickets from the order confirmation email.

Question 2

Can I transfer my ticket to someone else?

Accepted Answer

Yes! You can transfer tickets to another person from your account. Go to 'My Tickets', select the ticket you want to transfer, and click 'Transfer Ticket'. The recipient will receive an email with their new ticket.

Question 3

What if I lose my ticket?

Accepted Answer

Don't worry! Your tickets are always available in your Revvel account. Simply log in and go to 'My Tickets' to access your QR code. You can also check your order confirmation email.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay. All payments are processed securely.

Question 5

How do I request a refund?

Accepted Answer

Refund policies vary by event and are set by the event organizer. Check the event page for specific refund terms. If eligible, you can request a refund from your order details page or contact the event organizer directly.

Question 6

When will I receive my refund?

Accepted Answer

Once a refund is approved, it typically takes 5-10 business days to appear on your original payment method. The exact timing depends on your bank or card issuer.

Question 7

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page and enter your email address. We'll send you a link to reset your password. The link expires after 24 hours.

Question 8

How do I update my email address?

Accepted Answer

Go to your account settings and click on 'Profile'. From there, you can update your email address. You'll need to verify your new email before the change takes effect.

Question 9

How do I delete my account?

Accepted Answer

To delete your account, please contact our support team. Note that deleting your account will remove access to all your tickets and order history.

Question 10

What do I need to bring to the event?

Accepted Answer

Bring your ticket QR code (on your phone or printed) and a valid photo ID. Some events may have additional requirements listed on the event page.

Question 11

What time should I arrive?

Accepted Answer

We recommend arriving at least 30 minutes before the event start time to allow for check-in and finding your seat. Check the event page for any specific arrival guidelines.

Question 12

What if my QR code won't scan?

Accepted Answer

Try increasing your screen brightness or showing the code from your order confirmation email. Event staff can also look up your ticket using your email address and photo ID.

How can we help you?

Frequently Asked Questions

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