Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
Last updated: December 1, 2024
Revvel ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing platform and related services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.
Table of Contents
Information We Collect
Information you provide
When you create an account, purchase tickets, or contact us, we collect information such as your name, email address, phone number, and payment information. We also collect any other information you choose to provide.
Information collected automatically
When you use our services, we automatically collect certain information including your IP address, device type, browser type, operating system, and how you interact with our platform (pages visited, features used, etc.).
Information from third parties
We may receive information about you from event organizers, payment processors, and other third parties that help us provide our services.
How We Use Your Information
To provide our services
We use your information to process ticket purchases, deliver your tickets, provide customer support, and enable features like ticket transfers and event reminders.
To communicate with you
We send you transaction confirmations, event updates, and important service announcements. With your consent, we may also send promotional communications about events you might be interested in.
To improve our services
We analyze usage patterns to improve our platform, develop new features, and enhance the overall user experience.
To protect our platform
We use information to detect and prevent fraud, abuse, and other harmful activities on our platform.
Your Rights & Choices
Access and portability
You can access and download your personal data from your account settings at any time.
Correction
You can update your account information directly in your profile settings.
Deletion
You can request deletion of your account and personal data by contacting our support team. Note that we may retain certain information as required by law.
Marketing opt-out
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or updating your preferences in your account settings.
Data Security
How we protect your data
We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. We use HTTPS for all data transmission and store sensitive information using encryption at rest.
Your responsibilities
You play a role in keeping your information secure by using a strong, unique password and not sharing your account credentials with others.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Revvel ApS
Email: privacy@revvel.dk
Address: Copenhagen, Denmark
